Mobile App Knowledge Base
Notice to All Mobile Users
While the COPS Training Portal Mobile app allows on-the-go and offline access to all Portal content, the COPS Training Portal courses and resources were developed to be optimized for web access. When accessing content via the Mobile app, learners may occasionally need to utilize the zoom feature to fully engage with interactive activities. Learners may also note that instructions provided within the course are specific to web access and may not align with common mobile app navigation.
Frequently Asked Questions
How do I create an account on the Mobile app?
Learners new to the Portal must first create an account on the web at www.copstrainingportal.org. Once the new account has been confirmed, learners may log into the Mobile app.
How do I log into the Mobile app?
There are two ways to log into the Mobile app. Learners may use the QR code feature within their profile on the web to log into the Mobile app. When using the QR code, the computer and mobile device must be on the same network. The second option is to manually type the username and password to complete the login.
Where is the course catalog on the Mobile app?
Navigate to the course catalog on the Mobile app by selecting the three dots (…) and then selecting the Catalog option.
Why does content automatically download to my device when I select an activity?
To enjoy a seamless learning experience, when accessing an individual activity within a course, the activity automatically downloads to your device.
How do I download an entire course for offline access?
When planning ahead to take a course offline, it is best to download the entire course in advance while on WiFi. Enroll in the course, then locate and select the cloud icon at the top of the Course Home Page. When offline, the entire course will be available and activity completion will sync automatically when the device is back online.
What do I do after I download course files?
Nothing – downloaded course files are used automatically by the application if you do not have a good WiFi connection. Activity completion will sync automatically when the device is back online.
How do I clear downloaded files that are taking up storage on my device?
While on the home page of the app, select the three dots (…) in the lower-right corner, then select “App settings”. Select “Space usage” and then select the trash can icon to remove downloaded data. Removing downloaded data does not impact your progress in a course or activity.
The course I’m trying to access continues to spin and won’t load.
The Portal courses and resources have been developed for high-quality presentation of multimedia content which can result in large file sizes. Courses larger in file size will take longer to download and devices with low storage availability may not be able to store a course offline. In this instance, the web may be a better option for course completion.
I can’t open the course certificate on my device.
If a course certificate will not load or open on a mobile device, it may be due to the device settings. Troubleshoot by checking storage space, ensuring a stable internet connection, trying a different PDF reader or updating the operating system, disabling restrictions, and verifying app settings. Course certificates will be available on the web.
Who do I contact if I need assistance?
If you experience any difficulties navigating through the site or courses, please contact us by phone: 833-650-7910 or email: [email protected].