Frequently Asked Questions

Site Use and General Questions

What is the COPS Training Portal?

The COPS Training Portal (the Portal) was created by the Office of Community Oriented Policing Services (COPS Office) and provides a convenient way for law enforcement professionals and community partners to access interactive online training in emerging public safety topics. Additionally, the Portal serves as a gateway to a variety of multimedia community policing resources at no cost.

What is the COPS Office?

The COPS Office is the component of the U.S. Department of Justice responsible for advancing the practice of community policing by the nation’s state, local, territorial, and tribal law enforcement agencies through information and grant resources.

Who creates the content found on the Portal?

The content found on the Portal comes from a variety of sources, including organizations who receive grant funding from the COPS Office, other offices within the Department of Justice, and by organizations who have contracts with the Department of Justice, to name a few.

Is there a limit to the number of people within an organization that can access the Portal courses and resources?

The Portal provides a convenient way for law enforcement professionals and community partners to access interactive online training. There is no limit to the number of personnel within an organization that may benefit from these free community policing resources.

How do people register for courses?

To register for courses or to access resources, someone must first create an account by clicking the “Sign Up/Login” button at the top right-hand corner of the homepage and by choosing the “create new account” option. Once an account has been created and verified, the new Portal user will log in with their email address and password and click the “enroll” button beside a course to register.

Can one person register others?

At this time, the COPS Portal does not offer a group registration functionality or the ability for one person to register third party users.

What are the minimum system requirements for accessing e-Learning courses?

Portal users will need access to a computer with reliable internet connection and speakers. For optimal functionality, use of any browser other than Internet Explorer is recommended. At this time, most e-Learning courses on the Portal are not mobile-friendly. If you experience technical difficulties accessing eLearn courses, contact us at [email protected] or 1-833-650-7910.

Who should be contacted if people experience technical issues?

If you are experiencing issues with any portion of the Portal or its contents, contact us via email at [email protected] or by phone at 1-833-650-7910.

What if someone doesn’t receive an account confirmation or password reset email?

If the email to confirm an account and/or reset a password is not received within 5 minutes, participants should check their spam/junk folder. If the email is not there, contact the Portal Team via email at [email protected] or by phone at 1-833-650-7910 for help confirming the account or resetting a password.

e-learning courses and instructional resources

Are e-Learning courses free?

Yes!  All the eLearning courses on the Portal are free and are available for anyone to take, from community members interested in community policing to entire law enforcement organizations.

What types of content can be found on the Portal?

The Portal houses a library of interactive online resources in emerging public safety topics, including on-demand training courses and instructional materials. All of the content on the Portal may be used in a variety of ways, though the instructional materials, such as the video series that are offered, are ideal for use within roll calls or other departmental trainings, and the eLearning courses are well-suited for individual professional development.

How long does it take to complete a course?

The courses on the Portal vary in length. Many course descriptions offer a recommended run-time; however, each course is self-paced, allowing participants to start, stop, and resume the course based on the demands of their schedule. Additionally, once enrolled in a course, participants remain enrolled with continued access to the course for as long as the course is available on the Portal.

Do Portal users need to finish a course in one sitting?

Each course on the Portal is self-paced and allows participants to start, stop, and resume the course based on the demands of their schedule.

Are course documents and slides available for download?

As each Portal offering was created by a different organization, available materials for download vary by course and resource.

Can Portal users take the same course more than once?

Content within Portal courses can be revisited as often as participants would like. However, the completion certificate will reflect the original date the course was completed. At this time, it is not possible to unenroll and reenroll in a course in order to obtain an updated certificate.

Are e-Learning courses certified for law enforcement continuing education credit?

The certification of eLearning courses varies greatly across the nation. However, the courses available within the Portal have been produced in compliance with the COPS Office curriculum development standards and the content has been vetted by the Department of Justice. As such, many state and local organizations may offer credits for these courses. Portal users wishing to obtain continuing education credit for completing courses should follow their organization’s procedures for certification of eLearning and multimedia training.

in-person courses

How do I register for in-person courses?

The COPS Office awards funding to organizations for the development and delivery of a variety of inperson and classroombased training programs. Each organization provides information regarding registration on its individual website.

Are in-person courses free?

A variety of organizations develop and deliver inperson and classroombased training programs. Each organization handles the registration and scheduling of its own courses. More detailed information is available on the course provider’s individual website.


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